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Normally, you have the right to withdraw from your order within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the purchase is concluded. Important: As this is an electronic service that begins shortly after receipt of payment and cannot be reversed, the following applies: At the end of the order process, the customer expressly consents to the execution of the order before expiry of the withdrawal period. The customer acknowledges that the right of withdrawal lapses upon commencement of the execution of the order.
To exercise your right of withdrawal, you must send us (socialume.com, support@socialume.com) a clear statement of your decision to withdraw from your order by e-mail. To meet the withdrawal deadline, it is sufficient for you to send us your statement before the withdrawal period has expired and before the order has been executed.
If you withdraw from your order, we must repay all payments received from you, including delivery costs, without undue delay and at the latest within fourteen days of the day on which we receive notice of your withdrawal. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees on account of this repayment.
If, at your request, the service was already commenced during the withdrawal period and performed in whole or in part, we shall retain a reasonable amount corresponding to the proportion of the service already rendered up to the time we receive notice of your withdrawal, in comparison with the total scope of the service provided for in the order.
socialume.com specializes in supporting companies and private individuals with their social media presences. The aim is to increase the popularity of these presences, with the focus being on the common social media platforms. There is expressly no affiliation or other kind of business relationship with the social networks.
In doing so, socialume.com generally acts as an intermediary service provider. This makes it possible to offer a broadly diversified range of services. With the services arranged by socialume.com, it is possible, for example, to achieve a one-off, rapid, but also continuous increase in users of social media presences. Since socialume.com acts only in an intermediary capacity for these services and third parties are commissioned with the task of increasing the number of users, socialume.com can never guarantee the target user growth aimed at by the buyer's order. In almost every case, however, this target is reached and usually exceeded. If, contrary to expectations, the target is not fully achieved, socialume.com will refund the payment (where applicable, on a reasonable pro-rata basis). A refund in the amount of the percentage deviation is not granted if the target has already been reached and a percentage portion was only subsequently lost again.
a) socialume.com. The following general terms and conditions, in the version valid at the time of the order, apply exclusively to the contractual relationship between socialume.com and the customer. Deviating terms and conditions of the customer are not recognized unless socialume.com expressly agrees to their validity in writing (including by e-mail).
b) Consumers within the meaning of § 13 BGB are natural persons who conclude the respective legal transaction for a purpose that can predominantly be attributed neither to their commercial nor to their self-employed professional activity. In other cases, the customers are entrepreneurs pursuant to § 14 BGB. Insofar as the customer is a merchant, a legal entity under public law, or a special fund under public law, the judicial district of the Landgericht Hamburg (Hamburg Regional Court) shall be the place of jurisdiction for all disputes arising from the customer's orders with socialume.com.
a) Unless otherwise agreed, socialume.com arranges services for the social media channels of the companies Instagram, TikTok, YouTube, Facebook, Twitch, Threads and other social networks (hereinafter "platform operators").
b) The subject matter of socialume.com's services is, on the one hand, the brokering of services for the purpose of increasing the number of users for the customer's social media channel. socialume.com offers its services to companies and private individuals.
c) Another essential part of socialume.com's services and the objective of its work is increasing the social media users of the respective social media presence. In the following, these will only be referred to collectively as "fans", although followers, likes, impressions, comments, views, shares, story-views, reels-views and other social media interactions are equally meant. Through socialume.com's services, a one-off and rapid increase in fans is possible, as well as a longer, continuous increase in fan numbers.
d) Proof of delivery can generally only be provided via the counter reading, which is documented by screenshots. Natural growth or measures purchased through third parties cannot expressly be taken into account. Likewise, socialume.com has no influence over comments, reviews or personal messages that occur as a side effect – that is, not as a result of the service.
e) Decreases in fans may occur during and after the brokering. socialume.com offsets the aforementioned in advance by an additional delivery of 10 to 20 %, in order to ensure, also in the long term, that the customer can find at least the number of new fans ordered on their social media channel. Should decreases occur that result in the ordered quantity evidently no longer being present, socialume.com will rectify this within the statutory periods, unless the product description expressly states that no compensation is provided.
f) The fans brokered are – unless otherwise stated – international profiles. These do not represent a cross-section of the world's population, but in extreme cases may originate up to 90 % from a single country. It cannot be ruled out that inactive users are also among the brokered profiles.
g) If the customer provides socialume.com with content (graphics, texts, images, videos, links) for the social media presence, this does not give rise to any claim for fees on the part of the customer against socialume.com.
h) Premium Services and Refill Guarantees: socialume.com offers premium versions of certain services with improved quality or special guarantees (e.g. Refill service). The exact terms and guarantees are set out in the respective product description. Refill guarantees apply only for the period stated in the product description and under the conditions stated therein. socialume.com reserves the right to refuse Refill guarantees if the customer has violated the Terms of Service of the platform operators or if the account has been suspended/deleted.
i) Packages, Bundles and Special Offers: socialume.com may offer packages, bundles, seasonal offers, Newsletter offers or volume discounts. The terms for these offers are set out in the respective product description or in the offer text. Special offers apply only for the specified period and may be changed or terminated at any time without prior notice. Volume discounts are valid only upon express request and after written confirmation by socialume.com.
a) For the successful execution of the service, the customer must provide the correct URL or the correct username and configure the settings of the social media channel in such a way that brokering of users is possible without problems. This includes, among other things, making posts, invitations, groups, photos and comments publicly accessible, as well as, where applicable, changing country and age restrictions, category, etc. The customer is obliged to ensure that the account is publicly accessible and is not suspended, deleted or restricted.
b) If one link or several links are transmitted to socialume.com without further details, socialume.com distributes the service at its own discretion. A daily limit is only offered if this is explicitly noted on the respective product page as well as in the order field. Times of acute delivery problems are excluded from this. The provisions stated on the respective product page apply. Deviations can only be taken into account after prior agreement and, where applicable, review.
c) If a written agreement (including by e-mail) was reached before the purchase, packages may also be acquired in a different form.
d) Especially in the case of services for events, the customer must place the order in good time. In the case of very short-notice orders, socialume.com cannot guarantee their successful processing and reserves the right to reject the order.
e) If paid advertising is already running on a video, socialume.com recommends deactivating it within the processing time of the service. Otherwise, problems may arise with the advertising account, for which socialume.com expressly assumes no responsibility.
f) Delays and Failures: socialume.com assumes no liability for delays or failures in delivery caused by third parties (SMM-Provider), force majeure, technical problems of the platform operators, changes to platform policies or other circumstances beyond socialume.com's control. In such cases, socialume.com will endeavor to find alternative solutions, but cannot give any guarantee of complete or timely fulfillment.
g) Incorrect Information Provided by the Customer: In the case of incorrect, incomplete or inaccessible information provided by the customer (e.g. incorrect URLs, incorrect usernames, private Accounts, suspended Accounts), socialume.com reserves the right to reject the order or not to refund work already performed. The customer bears responsibility for the accuracy and accessibility of their information.
a) The presentation of the products in the socialume.com online shop does not constitute a legally binding offer, but rather an invitation to place an order. For the offers, the provisions of the product descriptions in the online shop or on the invoice provided by e-mail apply. The URLs of the products may differ and are not legally binding. Errors are otherwise reserved.
b) The customer can select services from socialume.com's range and proceed to Checkout via the "Buy now" button, as well as place the item in the shopping cart. In the Checkout area, the customer can either click "Continue shopping" or, by paying with one of the proposed means of payment, conclude a binding offer to purchase the goods in the shopping cart.
c) When placing the order, the customer must provide their complete data for correct processing. The data transmitted is of course treated in strict confidence.
d) After submitting the order, the customer receives an automatic acknowledgment of receipt by e-mail, which again lists the customer's order and can be printed using the "Print" function (order confirmation). The automatic acknowledgment of receipt merely documents that the customer's order has been received by socialume.com and does not constitute acceptance of the offer. Any transmission of account details by e-mail for the purpose of payment in advance likewise does not constitute a declaration of acceptance on the part of socialume.com. Only upon confirmation of receipt of payment does the customer's order with socialume.com become valid. This confirmation, as acceptance of the order, is communicated to the customer by e-mail. The processing time stated in the selection box applies from the start of the service. In the vast majority of cases, the start takes place within 24 hours, but in individual cases may take up to five working days.
e) The following restrictions apply to purchase on account (invoice): We offer purchase on account only to business customers based in Germany. The company must have a website with a legal notice (Impressum) whose details match the details provided in the order. Furthermore, the customer must enter their VAT identification number (USt-IdNr.) in the corresponding field during the order process. socialume.com reserves the right to refuse delivery on account where residual doubts remain. Orders with a sales value of over 100,00 € (incl. VAT) are only started on a pro-rata basis and are only completed after receipt of payment. If the conditions are not met, socialume.com refuses execution until the time of receipt of payment.
f) socialume.com responds to customer questions regarding their order within a maximum of three working days, but as a rule within one working day. For this, the customer should always state the order number in order to avoid any delays in the processing of the request. socialume.com reserves the right not to respond to enquiries via Facebook. Communication by socialume.com generally takes place by e-mail. Customer support must be proportionate to the service rendered and should not exceed it.
a) socialume.com's services that are concerned with the increase of fans constitute a brokered service and not a sale of fans.
b) It is in the nature of things that socialume.com cannot guarantee the customer any specific fan growth figures. However, socialume.com will always endeavor to meet the customer's targets and is prepared to give a corresponding assurance to this effect: The achievement of a specific number of fans is agreed as the subject matter of the order. Should socialume.com fail to reach this target, the customer receives a discount in the amount of the percentage deviation. A discount in the amount of the percentage deviation is not granted if the target has already been reached and a percentage portion was only subsequently lost again.
c) Delivery Times: socialume.com does not provide guaranteed delivery times. The delivery times stated are guide values and may vary depending on package size, quantity and circumstances. Larger packages and quantities may take longer for complete delivery, even if delivery starts quickly. Falling short of the stated delivery duration as well as an additional delivery do not constitute grounds for a defect. However, if the delivery duration is exceeded and the agreed target has not yet been reached, the customer is entitled to a partial refund only upon express request and after review by socialume.com.
d) The customer is aware that their wish to cancel may, under certain circumstances, not be feasible if delivery by socialume.com has already started. Once delivery and provision have begun, a refund is generally no longer possible, unless socialume.com is unable to perform the service for technical or other reasons.
e) socialume.com assures the complete delivery of the ordered number of fans (reach). However, a loss of these cannot be avoided for natural reasons. It may happen that Instagram, TikTok, YouTube, Facebook, Twitch, Threads or other social networks delete inactive users, suspend Accounts or take other measures through updates, policy changes or cleanup processes. When and whether these "deletions" or measures occur, and whether they affect the number of fans (reach) purchased from socialume.com, cannot be predicted in any respect. socialume.com assumes no liability for losses arising from measures taken by the platform operators and cannot, in these cases, provide replacement or refund the order.
f) The customer acknowledges that the use of social media marketing services is associated with risks, including but not limited to: Account suspensions, deletions or restrictions by platform operators, losses of Followers through natural cleanup processes, negative effects on algorithm reach or organic visibility. The customer bears these risks alone.
g) Money-Back Guarantee: A refund is made only if socialume.com is unable to perform the service for technical reasons, force majeure or other circumstances beyond the customer's control. Once delivery has begun, there is no claim to a refund, unless socialume.com has completely failed to perform the service. Partially rendered services do not give rise to a refund.
a) Unless expressly stated otherwise, all services offered on socialume.com are always one-off services. No subscription or the like is concluded.
b) If the agreement between socialume.com and the customer is a contract without a fixed term, then both contracting parties have the option to terminate the contractual relationship with a notice period of 5 days to the end of the month, by e-mail or letter.
c) Subscriptions and Recurring Payments: The following provisions apply to subscriptions and recurring payment models:
a) The remuneration and the prices shown are inclusive of the respective statutory value-added tax. For international customers, additional taxes, fees or duties may apply, which are to be borne by the customer. socialume.com remits country-specific taxes via MOSS (Mini One Stop Shop) or via the payment service provider (e.g. Stripe Taxes). The customer is obliged to bear all additional taxes, fees or duties incurred in their country.
b) For ongoing contracts, invoicing is carried out by socialume.com. Invoices are due for payment within one week. The first invoice, which is due by way of advance payment, is treated differently from this.
c) socialume.com reserves the right to demand advance payments and/or partial payments upon reaching significant interim results. Advance or interim invoices are due for payment within one week.
d) Especially in the case of credit card payment, socialume.com reserves the right to obtain a confirmation of the order by e-mail or telephone before the start of the service. The request is generally made within 1-5 working days. socialume.com reserves the right not to initiate a refund by credit card on the grounds of suspected fraud.
e) Payment Methods: socialume.com accepts various payment methods (PayPal, Klarna, SOFORT, Apple Pay, Google Pay, Mastercard, Visa, AMEX, advance payment, invoice, etc.). There are no limits for individual payment methods. Installment payments are offered via the respective payment service providers and are subject to their terms. socialume.com reserves the right to refuse certain payment methods for certain customers or orders.
f) Recurring Payments for Subscriptions: For subscriptions, payment is made automatically at the beginning of each billing period (monthly, quarterly, annually) via the means of payment stored at the time the subscription was concluded. The customer is obliged to ensure that the means of payment is valid and that sufficient funds are available. In the event of payment default, the customer is informed by e-mail and has 7 days to make up the payment. After an unsuccessful payment attempt, socialume.com may pause or terminate the subscription.
g) Payment Default and Debt Collection: In the event of payment default, direct debit reversal, Chargeback or other payment problems, socialume.com reserves the right to discontinue or cancel the service immediately, or to initiate legal steps (including debt collection). The customer undertakes to indemnify socialume.com against all costs arising from payment defaults, debt collection or legal steps. Resumption of the service takes place only after full settlement of the outstanding claim as well as all costs incurred.
h) Chargebacks and Reversals: In the event of Chargebacks, reversals or other payment reclaims by the customer or their payment service provider, socialume.com reserves the right to discontinue the service immediately and to initiate legal steps. The customer undertakes to indemnify socialume.com against all costs arising from Chargebacks or reversals.
i) Currency Conversion: For payments in currencies other than the euro, conversion is made at the payment service provider's current exchange rate. Exchange rate fluctuations are at the customer's expense. socialume.com reserves the right to offer prices in different currencies, whereby the actual billing takes place in the currency converted by the payment service provider.
a) The customer is – where applicable – obliged to accept the service rendered, provided that it meets the requirements specified in the order. Acceptance must be declared in text form (§ 126b BGB).
b) During the completion phase, socialume.com is entitled to present individual components of the service (e.g. graphics) to the customer for partial acceptance. The customer is obliged to grant partial acceptance, provided that the relevant components of the service meet the contractual requirements.
c) The basis for the fulfillment of the campaigns and the corresponding proof of performance are the records of socialume.com (e.g. screenshots of the counter reading created by socialume.com in relation to the requested service). If the counter reading is not directly viewable, proof is provided via corresponding websites / analysis tools. It should be noted here that likes, comments, etc. that are added during the execution time of the service are not necessarily attributable to the latter. Particularly after the completion of campaigns, complaints regarding the service rendered cannot be taken into account if socialume.com's records show that the service was rendered. Should the execution of the service not be able to be completed due to force majeure, no refund is made insofar as delivery had already taken place before the occurrence of the delivery difficulty.
d) Services already performed cannot be reversed or removed again by socialume.com.
e) In the case of unfeasible niche services, socialume.com reserves the right to a refund or an appropriate partial refund.
a) socialume.com assumes no liability for consequences arising from the legal relationships, on the one hand, between the customer and the fans and, on the other hand, between the customer and the platform providers. Furthermore, socialume.com assumes no liability for consequences arising from the legal relationship between the platform operators and the customer.
b) The social media presences created by the customer themselves must be legally permissible; a legal review or assumption of liability is not carried out by socialume.com. However, socialume.com reserves the right to refuse to promote certain content. This includes
In addition, socialume.com reserves the right to reject orders in the case of certain content.
c) socialume.com assumes no liability whatsoever for the content provided by the customer (logos, photos, texts, videos, links). A legal review by socialume.com does not take place. Should third parties hold socialume.com liable for possible legal violations resulting from content of the social media presences, the customer undertakes to indemnify socialume.com against any liability and to reimburse socialume.com for the costs incurred by socialume.com as a result of the possible legal violation.
a) For socialume.com's liability for damages, the following exclusions and limitations of liability apply, notwithstanding the other statutory conditions for claims.
b) socialume.com is liable without limitation insofar as the cause of the damage is based on intent or gross negligence.
c) Furthermore, socialume.com is liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the order, or for the breach of obligations whose fulfillment makes the proper execution of the order possible in the first place and on whose compliance you regularly rely. In this case, however, socialume.com is only liable for the foreseeable damage typical of the order. socialume.com is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
d) The above limitations of liability do not apply in the event of injury to life, body and health, for a defect following the assumption of a guarantee for the quality of the product, and in the case of fraudulently concealed defects. Liability under the Product Liability Act (Produkthaftungsgesetz) remains unaffected.
e) In addition, socialume.com is not liable for:
These risks are to be borne by the customer, which they expressly accept upon purchasing the service.
f) socialume.com assumes no guarantee for the permanent existence of the delivered Followers, Likes, Views or other interactions. Losses due to natural cleanup processes of the platform operators, Account deletions by users or other circumstances beyond socialume.com's control do not give rise to a refund or subsequent delivery, unless expressly agreed otherwise.
g) Insofar as socialume.com's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
h) The warranty is governed by the statutory provisions.
a) The customer is solely responsible for using socialume.com's services in compliance with all applicable legal provisions. The customer will, on their own responsibility, check whether and in what manner they are entitled to use socialume.com's services for their social media presence. This includes, in particular, compliance with the Terms of Service, Community Guidelines and other policies of the platform operators (Instagram, TikTok, YouTube, Facebook, Twitch, Threads, etc.).
b) The customer is obliged to use socialume.com's services only in compliance with the legal requirements. The customer undertakes not to promote or use any content that violates applicable law, the Terms of Service of the platform operators or these Terms and Conditions.
c) socialume.com is not liable to the customer for the lawfulness of socialume.com's services within the framework of the customer's social media presence. The lawfulness of the specific use of socialume.com's services is the sole responsibility of the customer. socialume.com has no obligation to review in this respect in relation to the customer.
d) The customer indemnifies socialume.com against all claims of third parties that they may assert against socialume.com in the context of the provision of socialume.com's services for the customer. This also includes the reasonable costs of legal action, cease-and-desist warnings (Abmahnungen), fines and other legal consequences.
e) Should third parties assert claims against the customer or socialume.com in the context of socialume.com's provision of services, socialume.com is entitled to discontinue its services for the customer immediately and to terminate the contractual relationship. A refund of payments already made is not provided in this case.
f) Violations of Platform Policies: The customer acknowledges that the use of social media marketing services may possibly violate the Terms of Service of some platform operators. socialume.com assumes no liability for consequences resulting from such violations, including but not limited to Account suspensions, deletions or legal measures by the platform operators. The customer uses the services at their own risk.
Normally, you have the right to withdraw from your order within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the purchase is concluded. Important: As this is an electronic service that begins shortly after receipt of payment and cannot be reversed, the following applies: At the end of the order process, the customer expressly consents to the execution of the order before expiry of the withdrawal period. The customer acknowledges that the right of withdrawal lapses upon commencement of the execution of the order.
To exercise your right of withdrawal, you must send us (socialume.com, support@socialume.com) a clear statement of your decision to withdraw from your order by e-mail. You may use the attached model withdrawal form for this, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send us your statement before the withdrawal period has expired and before the order has been executed.
Right of Withdrawal for Subscriptions: In the case of subscriptions with automatic renewal, you may terminate at any time without giving reasons. The right of withdrawal for the first subscription is 14 days from conclusion of the contract. In the case of automatic renewals, the subscription ends at the end of the period already paid for. A refund for periods already paid for but not yet expired is not made, unless expressly agreed otherwise or socialume.com has not rendered the service.
If you withdraw from your order, we must repay all payments received from you, including delivery costs, without undue delay and at the latest within fourteen days of the day on which we receive notice of your withdrawal. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees on account of this repayment.
If, at your request, the service was already commenced during the withdrawal period and performed in whole or in part, we shall retain a reasonable amount corresponding to the proportion of the service already rendered up to the time we receive notice of your withdrawal, in comparison with the total scope of the service provided for in the order.
EU dispute resolution platform for online shops – online dispute resolution pursuant to Art. 14 Abs. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr/.
Before the execution of the service begins, the customer may exercise their right of withdrawal. After the start of execution, this lapses – this must be separately confirmed during the order process, otherwise an order is not possible. Once delivery and provision have begun, a refund is generally no longer possible, unless socialume.com is unable to perform the service for technical reasons, force majeure or other circumstances beyond the customer's control.
Should delivery difficulties arise during the brokering that lie on socialume.com's side, socialume.com is prepared to provide an appropriate partial refund, provided that the customer expressly requests this and socialume.com is actually unable to perform the service. Partially rendered services do not give rise to a refund. Even in the event of dissatisfaction, socialume.com is always interested in a solution satisfactory to all parties involved; however, there is no legal entitlement to a refund once delivery has begun.
It should be noted that cancellation is not possible for every service, particularly when the count is displayed with a delay (e.g. for YouTube video views, Instagram profile views, TikTok Views, etc.). In such cases, a refund is excluded once delivery has been started.
a) Conditions of Participation: From time to time, socialume.com may hold contests in which participants can share their positive experiences with socialume.com on social media platforms. Participation in the contest is free of charge and open to all persons who meet the conditions of participation.
b) Submission Requirements: To participate in the contest, participants must:
c) Rewards: All approved submissions receive a participation reward of 100 Followers or 100 Likes (depending on the chosen preference). In addition, one winner is selected each month, who receives a larger reward (e.g. 10,000 Followers). The exact reward amounts may be changed by socialume.com at any time.
d) Review and Approval: All submissions are reviewed manually by socialume.com. socialume.com reserves the right to reject submissions that:
e) Monthly Winner: The monthly winner is selected by socialume.com at its own discretion. The selection is based on factors such as quality, authenticity, creativity and engagement of the post. socialume.com's decision is final and cannot be contested.
f) Reward Delivery: After approval of a submission, the reward is delivered within socialume.com's usual delivery times. The participant must provide a valid social media username or URL to which the reward is to be delivered. socialume.com assumes no liability if the specified Account does not exist, is suspended or is not accessible.
g) Restrictions: Each participant can only participate once per URL. Multiple submissions of the same URL are not accepted. socialume.com reserves the right to disqualify participants who attempt to manipulate or abuse the system.
h) Disclaimer: socialume.com assumes no liability for:
i) Data Protection: Participation in the contest requires the processing of personal data (e-mail address for guests, user ID for logged-in users, URL). The processing takes place in accordance with our privacy policy. By participating in the contest, you consent to the processing of your data.
j) Changes and Termination: socialume.com reserves the right to change the contest conditions at any time or to terminate the contest without prior notice. Submissions already approved retain their entitlement to rewards.
a) All information that socialume.com receives in the course of cooperation with the customer is treated in strict confidence and is only passed on to third parties if this is necessary for the fulfillment of the order and has been agreed in advance.
b) In return, the customer undertakes to treat in strict confidence all information concerning socialume.com that becomes accessible to them during the cooperation – insofar as the disclosure to third parties is not agreed in advance. This agreement also applies beyond the duration of the cooperation.
c) If the customer wishes to delete their customer Account with socialume.com, they shall send an e-mail requesting the deletion of their data to support@socialume.com. socialume.com will immediately initiate the deletion of the customer data, insofar as no statutory retention obligations preclude this.
a) socialume.com offers a customer Account with functions such as order history, support, tracking and other services. The customer is responsible for the security of their access data and undertakes to treat it confidentially. socialume.com assumes no liability for damages arising from unauthorized access to the customer Account, unless socialume.com has acted with gross negligence or intent.
b) The customer undertakes to inform socialume.com immediately of any unauthorized access to their customer Account.
a) By registering with socialume.com, the customer automatically consents (opt-in) to receiving Newsletters, seasonal offers and marketing communication. The customer can object to this consent at any time (opt-out) via the unsubscribe link in the Newsletter, by e-mail to support@socialume.com or via the settings in the customer Account.
b) socialume.com reserves the right to send Newsletter offers, seasonal offers and other marketing communication. The customer can unsubscribe from these at any time without this having any effect on the use of the main services.
socialume.com may offer a loyalty program that grants registered users discounts or other benefits. Participation in the loyalty program is voluntary and not mandatory. socialume.com reserves the right to change, pause or discontinue the loyalty program at any time. Discounts and benefits apply only for the duration of the loyalty program and cannot be transferred or paid out.
socialume.com will never advertise with the social media presences of existing customers. Likewise, the buyers' data is only passed on to third parties insofar as this is strictly necessary for the brokering of the service.
a) Affiliate Program: socialume.com may offer an Affiliate program. Participation in the Affiliate program is subject to separate terms, which are communicated to the Affiliate partner in writing. socialume.com reserves the right to change, pause or discontinue the Affiliate program at any time. Affiliate commissions are paid only for orders actually concluded and paid for. In the event of Chargebacks, refunds or cancelled orders, commissions already paid are reclaimed.
b) White-Label, Reseller, API and Bulk Orders: Upon request, socialume.com may offer White-Label solutions, Reseller programs, API access, bulk-order tools or Custom Deals. These offers are subject to separate contractual terms, which are agreed individually. socialume.com reserves the right to refuse such offers or to grant them only under certain conditions. The terms for such offers are agreed in writing (including by e-mail) and may deviate from these Terms and Conditions.
c) Enterprise Contracts and B2B: For Enterprise customers, agencies or B2B contracts, separate terms may be agreed. These are recorded in writing (including by e-mail) and may deviate from these Terms and Conditions. As long as no separate terms have been agreed, these Terms and Conditions apply.
a) socialume.com offers support via e-mail, ticket system and Live-Chat. Telephone support is not offered. The support channels may be changed or expanded at any time.
b) socialume.com endeavors to answer support requests promptly, but gives no guarantees regarding the response time. Support is offered within the scope of the service rendered and should not exceed it.
c) Feedback and Reviews: socialume.com respects honest feedback and constructive criticism. In the case of defamation (false statements of fact), spam, hate speech or other unlawful content, socialume.com reserves the right to initiate legal steps and to remove or report the relevant content.
d) Complaints: Complaints can be submitted via the support channels (e-mail, ticket system, Live-Chat). socialume.com endeavors to process complaints promptly. However, processing only takes place in the case of objective and justified complaints. socialume.com reserves the right not to process unjustified or offensive complaints.
a) The law of the Federal Republic of Germany applies to the customer's orders with socialume.com, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. This also applies to international customers, regardless of their domicile or registered office. socialume.com reserves the right to reject orders from certain countries if this is required due to sanctions, embargoes or other legal restrictions.
b) The place of jurisdiction, insofar as the customer is a merchant, a legal entity under public law or a special fund under public law, is Hamburg. For consumers, the following applies: insofar as the customer is a consumer and has their domicile or habitual residence outside the Federal Republic of Germany, the jurisdiction of the courts of the customer's domicile or habitual residence remains unaffected, insofar as mandatory statutory provisions do not prescribe a different jurisdiction.
c) The order language is German. Translations of these Terms and Conditions into other languages serve merely for information purposes. In the event of contradictions between the German version and a translated version, the German version shall prevail.
d) socialume.com stores the order text and sends the customer the order data and the Terms and Conditions by e-mail. The customer can also view the Terms and Conditions here at any time.
e) Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by the legally permissible provision that comes closest to the economic purpose of the invalid provision.
f) Amendments or supplements to these Terms and Conditions must be agreed in writing. This also applies to the cancellation of this written-form clause. socialume.com reserves the right to amend these Terms and Conditions at any time. Changes are communicated to the customer by e-mail or via the website. If the customer does not object to the amended Terms and Conditions within 14 days of notification, the amended Terms and Conditions are deemed to be accepted. If the customer objects, socialume.com may terminate the contractual relationship at the end of the current term.